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Return Policy
We’ve helped thousands of customers achieve healthy, vibrant and youthful skin. If for any reason, you are not satisfied with your Kirei products you may return them for a full refund within 45 days of delivery date.Free shipping & handling on all orders regardless of purchase price.Lost your shipment? That’s …
How long will it take to deliver my package?
When you place an order with Kirei, it generally takes about 36 hours to receive, pick, pack and ship your products. As soon as your package is shipped you will receive a shipment notification email with a UPS tracking number. Depending on location, we advise to allow 5 to 10 …
How do I track my package?
You will receive a shipment confirmation email from us as soon as your package is shipped. It takes about 24 to 48 hours after placing order. Our national carrier partner is UPS with USPS providing last mile delivery service to your door. Your UPS/USPS tracking number will be sent with …
How do I get a refund?
Kirei offers a full 45 Day money back guarantee. Unlike many e-stores, we accept refunds even if your products are used. To start the refund process, you’ll need to contact your personal concierge team at customercare@lovemykirei.com or give us a call at +1 (800) 501-1628 We will then issue you …
How do I cancel my order?
If you just purchased and are looking to cancel your order, please call our phone team right away! You can reach them at +1 (800) 501-1628. You may also cancel your order by emailing customercare@lovemykirei.com. However, with fluctuating email volume it is always encouraged to call in with anything that …
Can I purchase using PayPal?
Kirei does not currently accept PayPal as a payment method. We apologize for this inconvenience. If you purchase a membership and are able to check out using your PayPal account, please contact our customer care team to have your payment method updated. Email: customercare@lovemykirei.com Phone: +1 (800) 501-1628 RETURN TO …
How will I know when my next order is on the way?
You will receive email notification for any recurring order 5 days prior to being charged. Once you receive your pre-bill notification, should you need to extend this order an additional few weeks or change any billing or shipping information, please contact our customer care team as soon as possible. Once …
Why can’t I find a place to login to my account?
At this time our website does not include a client login portal. At Kirei, we like to stay connected with our customers and provide you with a concierge service. This is vital to our operations, as knowing what you think, desire, and learning about your experience with Kirei is a …
Why hasn’t my order been processed?
If you are expecting an order and it has not been processed this could be due to an expired payment method. Our system will automatically retry to process this order again for you in seven days. If you are experiencing any other difficulties with your payment method, we recommend reaching …